Trusted since 1998
With thousands of qualifications awarded since 1998, we are proud of our tradition of assisting individuals to achieve their career goals while gaining industry best-practice knowledge and skills during their training with Phillips Institute.
Rosemary Henderson, CEO and Principal of Phillips Institute, established Lifelong Education in 1998, after a career in nursing, followed by teaching in the secondary school system and at TAFE. This earlier version of Phillips Institute, registered training organisation number 21147 with the VRQA (Victorian Registration and Qualifications Authority), initially offered training in IT, business and management skills. Due to industry demand, this was quickly expanded to include health care industry programs, including Aged Care, First Aid, Food Safety and Lifestyle and Leisure courses (later re-named Leisure and Health).
In 2001, the business name was changed to Phillips Institute, which reflected the family connection. With the steady growth of the organisation, formation of the company Phillips Training Services trading as Phillips Institute, registration number 21868, occurred in 2006. At this time, the company also established a “bricks and mortar” presence with the opening of their offices and training rooms in Wattletree Road, Malvern. Phillips Institute continued to build on its reputation for quality training programs with the introduction of training and assessment qualifications, additional health care qualifications, and business and management courses.
Outgrowing the Malvern site led to an upgrade to larger premises in Koornang Road, Carnegie, together with an application to move from Victorian-only delivery to full national registration with the Australian Skills Quality Authority (ASQA), which commenced in late 2011. This has enabled Phillips Institute to offer its training services via its on-line learning system, as well as continue to offer its popular facilitator-led workshops both here in Melbourne and throughout Australia. After a successful auditing process, Phillips Institute received national registration with ASQA in July 2012.
The consistently positive feedback we receive from our industry partners confirms that our training model gets results, and we are always striving for ways to create further value. In 2017, our focus is on continuously improving services for our students, enhancing the student experience, and providing them with the best possible skills and knowledge so that they can “hit the ground running” in their chosen careers.
CEO and Principal
Rosemary’s original career in nursing, combined with an equally extensive career in education and training, inspired her to establish the beginnings of the Phillips Institute organisation over 19 years ago. Her health industry experience, including general and aged care nursing, business management and administration combined with her extensive experience in education and training both as a Senior Secondary Teacher (Politics, History and Economics) and Humanities Co-ordinator, and as a qualified trainer and assessor at Kangan Batman TAFE, have equipped her well. In these roles, Rosemary developed and delivered courses in job skills, business and office management and computer skills. It was the development of resident and staff training programs for residential aged care facilities that prompted her decision to establish the registered training organisation Lifelong Education in the late 1990s, which was later re-named Phillips Institute. Since then, Rosemary has continued to broaden the scope of programs offered by Phillips Institute, and in 2008, was invited to be a state delegate on the Victorian Government’s Health Industries Trade Mission to India, to demonstrate her approach to training for health and aged care workers. Rosemary continues to direct the business operations of the organisation and is committed to ensuring the highest quality of education and training services at Phillips Institute.
Qualifications: Bachelor of Arts, Diploma of Education (University of Melbourne), Division ll Registered Nurse (non-practising), Certificate lll in Business Administration, TAE40110 Certificate IV in Training and Assessment, TAA50104 Diploma of Training and Assessment.
Manager – Training Operations
After initially studying economics, art history, philosophy and anthropology at La Trobe University, Kerri worked as a writer and sub-editor in a media and public relations company. She then undertook further training to become a computer programmer and business analyst and, after delivering a national program training insurance employees in newly-designed software, Kerri made the switch to the public TAFE system. This included delivering IT training as well as coordinating hospitality and tourism courses, leading a study tour of Thailand and Singapore for Food and Hotel Asia with William Angliss College (later renamed William Angliss Institute). In 2008, Kerri was made a member of the Golden Key International Honour Society in recognition of academic excellence for studies at Monash University while completing a Bachelor of Adult Learning and Development. With several years’ experience teaching for a number of other independent training organisations, as well as for Swinburne University’s Centre for VET Practice, Kerri has developed and delivered the “Train-the-Trainer” qualifications: Certificate IV in Training and Assessment and the Diploma of Vocational Education and Training for Phillips Institute. She is now responsible for overseeing curriculum development, program evaluation, marketing and business development.
Qualifications: Master of Education (Monash – in progress), Graduate Diploma of Adult Language, Literacy and Numeracy Practice (in progress), Bachelor of Adult Learning and Development (Monash), Certificate IV in Business (Advertising), Diploma of Computer Programming, BSZ40198 Certificate IV in Assessment and Workplace Training, TAA40104 Certificate IV in Training and Assessment, TAE40110 Certificate IV in Training and Assessment
Health & Aged Care Trainer and Assessor
Years of full-time experience in the aged care industry in a variety of roles has enabled Jerome to make a valuable contribution to Phillips Institute. He currently delivers personal care to residents of aged care facilities and has added lifestyle and leisure sessions to his work program as well as continuing with his role as a qualified Trainer and Assessor with our organisation. In 2013, Jerome undertook further industry placement training within a major metropolitan hospital; this has extended his skills and knowledge, particularly into the areas of health services assistance and support services, including environmental and food services. Jerome’s thorough understanding of the role of workers in the health and community sector, the importance of quality standards and his current industry knowledge bring a depth of experience to his highly regarded training and assessment role with Phillips Institute.
Qualifications: Certificate III in Aged Care Work, First Aid Certificate (Level II), TAA40104 Certificate IV in Training and Assessment, TAE40110 Certificate IV in Training and Assessment, Diploma of Vocational Education and Training (in progress)
Business & Management Trainer and Assessor
With over 30 years experience in learning and development roles, including working across various industry sectors, including education, Kevin has held various key roles including Senior Partner and National Human Resources Manager. Organisations where Kevin has worked include: Australia Post, Dunn & Bradstreet, the Council of Adult Education, TAFEs and private registered training organisations. His specialty area is in human resources and industrial relations, especially: workplace statutory obligations under the Fair Work Act and other associated industrial instruments, work, health and safety (WHS) obligations, and best practice policies and procedures pertaining to human resources management and employee relations. With his passion for developing others and his extensive knowledge and industry experience, Kevin is a greatly-valued asset for Phillips Institute and a welcome addition to the Business and Management Diploma programs teaching team.
Qualifications: Master in Business Administration (MBA), Advanced Diploma of Management, Certificate IV in Training and Assessment