Health Services Assistants complete a Certificate III training course to become a PSA.

Enrol in a PSA training course today!

Apply Now for Epping, Carnegie or Werribee classes
Intakes starting every 2 to 3 weeks
Tuition Fee Free for Funding Eligible applicants

One of our most popular courses, the HLT33115 Certificate III in Health Services Assistance is your entry into the hospital and health services sector with great work opportunities available all over Australia.  Phillips Institute NRT logo

Successful completion will enable you to work as a PSA (Patient Services Assistant) in health services assistance roles, in hospitals, or in a range of job roles providing assistance to health professional staff with a high level of client care. The HLT33115 Certificate III in Health Services Assistance qualification involves roles where the worker may experience a high level of client contact, often with patients in a hospital environment, working under supervision^.

Job titles may include: patient services attendant (PSA), wards person, orderly, porter, environmental services assistant (ESA), food services assistant (FSA).

You will learn basic medical terminology and gain knowledge of healthy body systems, infection control, bed making, clinical cleaning practices and food safety procedures, as well as how to contribute to effective working relationships in the health industry.

Included in our program:

  • guaranteed placement at leading Melbourne metropolitan hospitals and healthcare organisations
  • placement polo shirt
  • all learning resources supplied

Entry Requirements

While there are no specific entry requirements, to gain maximum benefit you will need to be able to speak, read and write fluently in English, and to be able to use basic numeracy skills.  It is important when working in the health sector to be able to read and interpret a range of information and these skills are therefore essential for successful completion of course requirements. Basic computer and internet skills are beneficial but not essential.

All applicants must provide a copy of a current, clear National Police Check before commencing the clinical placement.  You must also make an application for a no-cost volunteer Working With Children Check. It will not be possible to start your clinical placement until these checks are received. Some hospitals may require you to gain an Employee Working With Children Check before you can start a placement.

In addition, most hospitals will require you to meet immunisation requirements prior to starting your placement. Further information about these requirements will be provided at orientation.


Classes are delivered over approximately 22 weeks for full time intakes for Two Days 9am to 3:30pm or 32-34 weeks for part time intakes One evening and one full-day Saturday per week 9am to 3:30pm. 

You will have up to one year to complete all course requirements. Some applicants may be eligible for recognition where relevant prior skills, knowledge and experience can be demonstrated.


This Phillips Institute course is structured to meet the requirements of general work functions and supports multi-skilling requirements for many roles in hospital work. This increases your employability prospects and provides a base for you to build your future health career.

Phillips Institute also offer a dual qualification pathway with the CHC33015 Certificate III in Individual Support or other health-care qualification, which increases your employment opportunities.  Talk to us about this option when you apply.

Pathways from this qualification include various health services roles including enrolled nursing and other areas of health, such as the Certificate IV in Operating Theatre Technical Support; including pathways into higher education, for example university studies for registered nursing. Alternatively, you may wish to progress to further studies in aged care, disability services or community services.

Phillips Institute do not currently offer the specialist elective streams in operating theatre support or assisting in nursing work in acute care. However, many employers will start you as a generalist PSA then you can apply to undertake the additional specialist units at a later date once you have some work experience in the sector.

^ Please note, the job title and type of work for which you may be employed with this qualification will depend on the employing hospital or health care organisation.

Courses start every 3 to 4 weeks – call us now on 1300 558 837 for further information and to reserve your place on the next course.  Find out if you are eligible for government funding, even if you are currently employed!  We are Tuition Fee Free for eligible applicants in 2019.

Ready to get started?

Get ready for your future health services career – Call us on 1300 558 837 or just click on the Apply Now button when you’re ready to apply.

Phillips Institute NRT logoUnits studied in the course

CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTAAP001 Recognise healthy body systems
HLTINF001 Comply with infection control policies and procedures
HLTWHS001 Participate in workplace health and safety
BSBMED301 Interpret and apply medical terminology appropriately
BSBWOR301 Organise personal work priorities and development
CHCLEG001 Work legally and ethically*
CHCCCS009 Facilitate responsible behaviour*
HLTFSE001 Follow basic food safety practices*
CHCCCS010 Maintain a high standard of service*
CHCCCS012 Prepare and maintain beds*
HLTHSS003 Perform general cleaning tasks in a clinical setting*
CHCPRP003 Reflect on and improve own professional practice*
CHCCCS026 Transport individuals*

*elective units may be subject to change