HLT33115 Certificate III in Health Services Assistance

Enrol in a PSA course today

One of our most popular courses, this is your entry into the health sector with great Phillips Institute NRT logowork opportunities available all over Australia.

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Successful completion of this course qualifies you to work as a PSA (Patient Services Assistant) in hospitals, or in a range of roles providing assistance to health professional staff with a high level of client care. The HLT33115 Certificate III in Health Services Assistance qualification involves the worker in direct client contact, often with patients in a hospital environment, under supervision^.

This Phillips Institute course has been structured with mandatory electives to address requirements of general work functions and supports multi-skilling requirements for many roles in hospital work.  Phillips Institute do not currently offer the specialist elective streams in operating theatre support or assisting in nursing work in acute care. However, many employers will start you as a generalist PSA then you can apply to undertake the additional specialist units at a later date.

At Phillips Institute, you will learn basic medical terminology and gain knowledge of healthy body systems, infection control and food safety procedures, as well as how to contribute to effective working relationships in the health industry.

Included in our program at no further cost to you:

  • guaranteed placement at leading Melbourne metropolitan hospitals and healthcare organisations
  • placement shirt, backpack and all resources supplied
  • police check included with your enrolment

Phillips Institute also offer a dual qualification pathway with the CHC33015 Certificate III in Individual Support or other health-care qualification, which increases your employment opportunities.  Call us for more information and to apply 1300 558 837.

Part-time course also available – contact us for more information

Occupational titles may include: patient service attendant (PSA), wards person, orderly, porter, environmental services assistant (ESA), food services assistant (FSA).

^ Please note, the job title and type of work for which you may be employed with this qualification will depend on the employing hospital or health care organisation.  

Pathways exist from this qualification into ward clerk, enrolled nursing and other areas of health (such as the Certificate IV in Operating Theatre Technical Support); including pathways into higher education, for example university studies for registered nursing. Alternatively, you may wish to progress to further studies in aged care, disability services or community services.

Some candidates may be eligible for credit transfer, recognition of prior learning and/or recognition of current competencies – please consult our Recognition of Prior Learning Policy prior to enrolment.


12 months duration, with classes delivered over approximately 20-22 weeks (full time) or 36-38 weeks (part time).  Some applicants may be able to complete in a shorter time frame where relevant prior skills, knowledge and experience are demonstrated.

Entry Requirements

While there are no specific entry requirements, to gain maximum benefit you will need to be able to speak, read and write fluently in English.  Basic computer and internet skills are beneficial but not essential.

All applicants must provide a copy of a satisfactory National Police Check before commencing the clinical placement. Phillips Institute will apply for this on your behalf when you enrol, or you may provide a current copy.  You must also make an application for a no-cost volunteer Working With Children Check. It will not be possible to start your clinical placement until these checks are received.

In addition, most hospitals will require you to meet immunisation requirements prior to starting your placement.  Further information about these requirements will be provided prior to placement.

Units studied in the course

CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTAAP001 Recognise healthy body systems
HLTINF001 Comply with infection control policies and procedures
HLTWHS001 Participate in workplace health and safety
BSBMED301 Interpret and apply medical terminology appropriately
BSBWOR301 Organise personal work priorities and development
BSBWOR201 Manage personal stress in the workplace*
CHCCCS009 Facilitate responsible behaviour*
HLTFSE001 Follow basic food safety practices*
CHCCCS010 Maintain a high standard of service*
CHCCCS012 Prepare and maintain beds*
HLTHSS003 Perform general cleaning tasks in a clinical setting*
CHCPRP003 Reflect on and improve own professional practice*
CHCCCS026 Transport individuals*

*elective units may be subject to change

What Students Say

“It’s good to hear from you! We are on the Casual Bank at the hospital where we did the placement with Phillips Institute and we’ve been working ever since.  It is also nice to see a lot of other Phillips students working there as well.  The course was really helpful in what we are doing.  The people we are working with are very helpful… it is really good to be back in the workforce and we like to thank Phillips for all the help and support provided to us with our learning. Thanking you sincerely”.
Blaise and Belinda, 2016

“I think enrolling at Phillips Institute is the right thing to do.  After finishing my training, I was able to find a job right after the placement.  At the moment I’m on the casual bank at two hospitals.  I’m happy and enjoying my job and looking forward to get a permanent/full time shift soon.  I’m getting 3-4 shifts a week which is not bad, so yeah, I’m happy!  Thank you to all of you from Phillips Institute!  You guys are right when you said most of the students who finished the course gets the job, so well done!  Thank you, I’m proud to say I did my qualification at Phillips Institute!!  Best regards to everyone”.
Jeniffer, 2016

“As I told my trainer Jerome, my placement went on perfectly and after completion I applied for a job where you placed me and I gained the opportunity to work there as a casual PSA/HSA – I cannot complain, happy about this!  I hope in the future I can become a permanent and when this happens, I will be sure to inform you about it.  Thanking the Institute for all their support provided.”
Ed, 2015

“Everything going well, and as I gained my certificate I have got a job at a private hospital part-time and also I am working with an agency at different hospitals, and really I am happy and I miss all Phillips Institute instructors/teachers.  Thanks for helping me, and finally really, I am very happy if you have a nursing course, I will keep going.  Please say hi to all the staff!”
Shelli, 2016

“All is well with me.  Working where I did my placement and also at another private hospital as a casual.  Starting my Theatre Tech course in a couple of days as well.  The course at Phillips was great and yes, it helped me get work. Best regards”.
Sam, 2015

“Thanks for asking about my situation.  I have gained a permanent job at a major hospital. Of course your training course helped me a lot and thanks for that”.
Feti, 2016

“I have never felt happier in a job before, every day I learn more and am so very grateful for the opportunities that have come as a result of you sharing your wealth of knowledge with me. I feel as though I’ve been given a fresh start in life, and am determined to make the most of it”.
Ray, 2014



Full time:  classroom-based theory and instruction  Three days per week (Wednesday, Thursday, Friday), 9am to 4pm – 20 to 22 weeks – placement included – plus support up to one year
Part time:  classroom-based theory and instruction  One evening and one day per week (Wednesday evenings 5:30pm to 8:30pm and Saturday full days 9am to 4pm;  – 36 to 38 weeks – placement included – plus support up to one year
Clinical work-based placement Two weeks, 7am to 3pm – we find and organise your placement for you at one of five major Melbourne metropolitan hospitals, or organisation of your choice