CHC33015 Certificate III in Individual Support

Have you considered becoming a Personal Care Attendant (PCA)?  If you enjoy caring for people, have a sensitive and compassionate nature, and a desire for satisfying work, then working as a personal carer in the aged care industry may be for you.

This qualification provides a career path into a professional aged care or health career. With Phillips Institute, you will complete class-based training with skills workshops and simulation days before an industry-based work experience placement in a residential aged care facility.  We can also organise home and community care, or disability specialisations for this qualification.  This placement will be found and organised for you by us.

If you’re already working in a relevant role, or have previous skills, knowledge and experience, you may be eligible for some recognition of your existing competency.  You might also be interested in our CHC43015 Certificate IV in Ageing Support.

You do not need to set up your own placement we will do all the organising for you – and we will endeavour to find a placement for you as close to your home as possible.

Entry Requirements

No minimum education is required, however a good working knowledge of English language, literacy and numeracy skills to the level expected in the workplace is necessary to complete this course.

All applicants must provide a copy of a satisfactory National Police Check before commencing the clinical placement. Phillips Institute will apply for this on your behalf when you enrol, or you may provide a current copy.  It will not be possible to start your placement until these checks are received.

In addition, some organisations will expect you to meet immunisation requirements prior to starting your placement.  Further information about these requirements will be given at orientation and induction.


Course duration is 12 months, with classes delivered over a minimum of approximately six months, however applicants who have previous skills, knowledge or experience may be able to complete course requirements in a shorter timeframe. Speak with one of our course advisors prior to enrolment for more information.

Some candidates may be eligible for credit transfer, recognition of prior learning and/or recognition of current competencies – please consult our Recognition of Prior Learning Policy prior to enrolment.

Ready to get started?

Get ready for your future aged care career – Call us on 1300 558 837 or just click on the Apply Now button when you’re ready to apply.

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Next intake

Full time: New intake starts every 4 to 6 weeks
Part time: New intake starts every 6 to 8 weeks

Call us now on 1300 558 837 for further information and to reserve your place on the next course.

Find out if you are eligible for government funding, even if you are currently employed


Class-based training
Full time:
Three days per week (Monday, Tuesday, Wednesday), 9am to 4pm – approximately 24 weeks – plus placement
Part time:
One evening per week (5:30pm to 8:30pm) and some Saturdays 9am to 4pm (10-12) – approximately 32 weeks – plus placement
Clinical work-based placement
3.5 to 4 weeks, Monday to Friday, usually 7am to 2.30pm (must total 120 hours minimum) – we find and organise your placement for you!

What students say

“I am writing to thank you for all you did for me.  I started my work as a PCA in my placement facility… thank you again. I hope I get another chance to be your student because I think you are one of the best!”
Maz, 2016
“It was a very good course.  I am currently working in home and community care.  The course is so helpful.  I managed to secure a place to do Division 1 Nurse Training at LaTrobe University.  For my application, I wrote a personal statement which included the knowledge and skills I gained via your Cert 3 training… Many thanks”.
Mako, 2015
“Hope you are all doing well!  I must tell you, after completing my assessment period they asked for my resume and requested me to join their team.  Now it’s been one year I’m working there… Thanks for your good work.  Thank you.”
Dharma, 2015
“I found my studies definitely helped me get a job… I didn’t think I would enjoy working in Aged Care as much as I have.  I’ve now worked in a few facilities and found I am much more suited to working with people on a 1-to-1 basis, spending time with people that really need to make a connection and have someone take an interest in them. I am working 4 days a week as a direct care worker… doing a variety of tasks including personal care, respite, transport, shopping… I am really enjoying this role as I am meeting lots of lovely people and there is plenty of variety”.
Kim, 2016
“I’m doing great! I’m now working as a client services consultant for a home care agency.  I place carers in homes and occasionally I help out as a carer too.  Loving the industry, thank you Phillips!”
“Phillips organised the practical placement for me, not just left me to survive on my own after the classes finished.”
Jasmine, 2014
“Staff are really nice and friendly. Course is full of reality based examples of different situations in aged care and HACC. Their way of training is really enjoyable and interesting.”
Swaranjeet, 2013
“Phillips Institute is the place to learn and make a career. I will recommend to my friends to study at Phillips Institute.”
Beant, 2013
“I really enjoyed the course and gained much more knowledge. I would like to thank all the teachers who improved my skills to a higher level.”
Marsella, 2013
“Thank you for the opportunity to be a student with you … I really appreciate the commitment and dedication of the staff.  It’s really a good school…keep up the good work.”
Lonswita, 2014