Delivery Policy

Digital Delivery*

After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Phillips Institute will attempt to deliver your online materials within 24 hours, depending on factors such as, verification of your eligibility for funding, verification of suitability for the course, etc., unless these checks have already been completed prior to your online enrolment and payment.

If your resources are taking a little longer, or if you wish to query a delivery, please contact us at train@phillips.edu.au or by calling 1300 558 837.

Physical goods

Phillips Institute does not currently (as at 30/12/2015) supply any physical goods via its online payment system, however, from time to time we may organise to deliver printed learning and assessment resources for specific courses.

*Please note:  the information on this page relates only to courses delivered flexibly online