2015 AQTF (Australian Quality Training Framework) Registering Body Report

Information Explanatory notes:  specific contexts to consider when interpreting survey results

These reports represent a small sample of the feedback on Phillips Institute’s overall training services, and demonstrate one aspect of the organisation’s training evaluation system. The AQTF annual survey on quality indicators is a requirement of the RTO’s registration.  As the RTO does not currently deliver apprenticeship or traineeship models, the employer population and response rate is therefore modest.  These indicators are based on a survey of 329 students and 17 employers.  This sample represents 40 per cent of this organisation’s training delivery in the 2015 calendar year.  The students and employers surveyed for these indicators were selected by this organisation in accordance with national guidelines.

Learner satisfaction scores continue to be very high, ranging from 81.7% up to 90.5%. The lower end figures indicate more active learning and stimulation is needed in terms of the training delivery, and the RTO expects the fully revised delivery model and staff professional development will reflect as stronger results for 2016.

Employer satisfaction scores are  high, although the sample size is smaller, with somewhat of a decrease on the previous year’s figures which ranged from a very encouraging 89.1% up to 97.4%, leading us to believe the training provided by Phillips Institute is closely aligned with industry expectations.  A review of industry engagement strategies has already led to improvements reflected in the new delivery design for 2016, and the RTO expect some changes in these figures in the coming year’s evaluations.

Learners and employers have provided very useful feedback regarding the various models of program delivery. This feedback refers to the quality and/or quantity of learning resource materials, training support provided to students, and quality of trainer knowledge and facilitation practice.

Main ways data has been used for continuous improvement include reviews of trainer and assessor knowledge and skill, flexibility of program delivery, and particularly, contextualisation of the training and assessment to industry requirements. RPL candidates and other learners have also commented on the quality of the services provided by all organisation staff and the resulting positive experience.

In 2016, modifications have already been made according to the feedback received, such as discontinued use of some resource materials, assessment checklists and streamlining of assessments. Additionally, whilst the RTO does not currently conduct training via apprenticeship or traineeship model, nevertheless a focussed effort will be made to collect a larger number of relevant employer feedback to improve the response rate for this group.

In line with our registration requirements, see our latest registering body report here: Registration Report

Competency Completions Reports:  Competency completions, in this case, are a measure of volume.  The majority of students enrolled are encouraged to continue with completing their studies in the following year, therefore the competency completion rate does not reflect actual completions, but is simply a “point in time” end of the calendar year statistic.
See our summary 2015 AQTF report on our quality indicators, including Learner satisfaction and Employer satisfaction outcomes, here:

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