Trusted since 1998

With thousands of qualifications awarded and a history in vocational education and training since 1998, we are proud of our tradition of assisting individuals to achieve their career goals while gaining industry best-practice knowledge and skills during their training with Phillips Institute.

Our long history in vocational education was built on the foundations laid by the CEO and Founder, Rosemary Henderson.  The founding values that underpin all that we do proceed from her leadership and direction over the many years and include her strong commitment to ethical practice, high quality training and assessment, strong connections with the industry sectors in which we train, and accountability to our students and regulatory bodies.

Rosemary established Lifelong Education in 1998, a precursor to Phillips Institute, after a career in nursing and healthcare, followed by a career change into teaching in the secondary school system and subsequently in TAFE.  Her experience from both her nursing and teaching careers, and her passion for quality practices in the health and aged care sectors led her originally to developing training programs for both residents and staff in the aged care sector.  These programs initially offered training in IT, business and management skills, but due to industry demand for trained care and support staff, this was refocussed to entry level training for Aged Care, Health Services and later Lifestyle and Leisure courses.

In 2001, the business name was changed to Phillips Institute, which reflected the family connection.  With the steady growth of the organisation, formation of the company Phillips Training Services Pty Ltd, trading as Phillips Institute, RTO 21868, occurred in 2006.  At this time, the company grew to include a small team of dedicated employees, establishing a “bricks and mortar” presence with the opening of offices and training rooms in Wattletree Road, Malvern.  Phillips Institute continued to build on its reputation for quality training programs with the introduction of training and assessment qualifications, additional health care qualifications, and business and management courses.

Outgrowing the Malvern site after almost five years led to an upgrade to larger premises in Koornang Road, Carnegie, together with an application to move from Victorian-only delivery to full national registration with the Australian Skills Quality Authority (ASQA), which commenced in late 2011.  This enabled Phillips Institute to offer its training services via its online learning system, as well as continue to offer its popular facilitator-led workshops both here in Melbourne and other jurisdictions throughout Australia.  After a successful application process, Phillips Institute received national registration with ASQA in July 2012.

After almost 10 years in Koornang Road and with the continuing growth of the organisation, we outgrew that location and after a long search found our current home at Level 1, 1060 Dandenong Road, Carnegie.  By mid 2020 we completed a light-flooded, custom fitout for this brand new site with spacious offices, training rooms and student and staff facilities tailored for our needs.

While Phillips Institute also conducts non-accredited, industry professional development training, our main focus today is on our most popular nationally recognised certificate and diploma programs for the health and community services sectors, including health services assistance, individual support for both aged care or disability support workers, ageing support and disability support, leisure and health, school based education support and early childhood education and care.

The consistently positive feedback we receive from our students, trainers and industry partners confirms that our training model gets results, and we are always striving for ways to create further value.  In 2024, our focus is on continuously improving services for our students, nurturing our industry relationships, supporting our professional trainers and assessors, finding even more ways to enhance the student experience, and providing the best possible training so that our graduates can “hit the ground running” in their chosen careers.

Our Directors

Rosemary Henderson, CEO and Founder

Rosemary’s original career in nursing, combined with an equally extensive career in education and training, inspired her to establish the beginnings of the Phillips Institute organisation over 26 years ago. Her health industry experience, including general and aged care nursing, business management and administration combined with her extensive experience in education and training both as a Senior Secondary Teacher (Politics, History and Economics) and Humanities Co-ordinator, and as a qualified trainer and assessor at Kangan Batman TAFE, have equipped her well.  In these roles, Rosemary developed and delivered courses in job skills, business and office management and computer skills.  It was the development of resident and staff training programs for residential aged care facilities that prompted her decision to establish her first registered training organisation in the late 1990s, which was later re-named Phillips Institute.  Since then, Rosemary continued to broaden the scope of programs offered by Phillips Institute, and in 2008, was invited to be a state delegate on the Victorian Government’s Health Industries Trade Mission to India, to demonstrate her approach to training for health and aged care workers.  Rosemary continues to guide the strategic business direction of the organisation and is committed to ensuring the highest quality of education and training services at Phillips Institute.

Qualifications: Bachelor of Arts, Diploma of Education (University of Melbourne), Division ll Registered Nurse (non-practising), Certificate lll in Business Administration, Certificate IV in Training and Assessment, Diploma of Training and Assessment.

Kerri Henderson, Operations Manager / Managing Director

Initially studying economics, art history, philosophy and anthropology at La Trobe University, after a gap year working for the Dean of the University of Melbourne Clinical School at St Vincents Hospital,  Kerri subsequently began worked in a media and public relations company, Education Image. She then undertook further training to become a programmer analyst and, after several years in software design and development, including delivering employee training nationally, Kerri made the switch to teaching at William Angliss College (later renamed William Angliss Institute). This included delivering IT training as well as assisting with program coordination of hospitality and tourism courses, leading a student group for the Food and Hotel Asia study tour of Thailand and Singapore, coordinating marketing and publicity and later coordinating the functions program and opening of a new teaching restaurant.  Returning to study adult learning and development, Kerri was made a member of the Golden Key International Honour Society in recognition of academic excellence for studies at Monash University while completing a Bachelor of Adult Learning and Development.  With several years’ experience teaching for a number of other independent training organisations, as well as for Swinburne University’s Centre for VET Practice, Kerri has developed and delivered the Certificate IV in Training and Assessment, Diploma of Vocational Education and Training and Diploma of Training Design and Development for Phillips Institute.  After moving into a management role with Phillips Institute and becoming a director, Kerri is now responsible for the daily operations of the RTO and works closely with Rosemary to implement the strategic direction.

Qualifications:  Bachelor of Adult Learning and Development (Monash), Diploma of Computer Programming, Certificate IV in Business (Advertising), Certificate IV in Training and Assessment.