Enrol in a PSA training course today!
We organise your placement in a major Melbourne hospital!

Apply Now for Carnegie full time or part time intake.
Tuition Fee Free for Funding Eligible applicants


One of our most popular courses, the HLT33115 Certificate III in Health Services Assistance is your entry into the hospital and health services sector with great work opportunities available all over Australia.  

Successful completion will enable you to work as a PSA (Patient Services Assistant) in health services assistance roles in hospitals, or in a range of job roles providing assistance to health professional staff with a high level of client care. The HLT33115 Certificate III in Health Services Assistance qualification involves roles where the worker may experience a high level of client contact, often with patients in a hospital environment, working under supervision.

Job titles may include: patient services attendant (PSA), wards person, orderly, porter, environmental services assistant (ESA), food services assistant (FSA)^.

You will learn basic medical terminology and gain knowledge of healthy body systems, infection control and its critical importance in the health sector, transport, manual handling, discharge, bed making and clinical cleaning practices, food safety procedures, legal and ethical requirements as well as how to contribute to effective working relationships in the health industry. Our program is delivered with highly qualified training staff, strong industry connections and structured practical placements in hospitals.

Included in our program:

  • guaranteed placement at a leading Melbourne metropolitan hospital
  • placement polo shirt
  • quality textbooks and learning resources
  • simulations with real healthcare equipment
  • personal protective equipment as required throughout the training

Entry Requirements

While there are no specific entry requirements for this course, to gain maximum benefit you will need to have excellent communication skills for working in the often fast-paced environment of a hospital. You must be able to speak, read and write fluently in English, and have basic numeracy skills.  It is very important when working in the health sector to be able to read and interpret a range of information and these skills are therefore essential for successful completion of course requirements.  Basic computer and internet skills are beneficial but not essential for this course which we deliver as class-based only with textbooks and printed learning and assessment materials.

All applicants must provide a copy of a current, clear National Police Check before commencing the clinical placement.  You must also make an application for a no-cost volunteer Working With Children Check. It will not be possible to start your clinical placement until these checks are received. Some hospitals may require you to gain an Employee Working With Children Check before you can start a placement.

In addition, most hospitals will require you to meet immunisation requirements prior to starting your placement. Further information about these requirements will be provided by your trainer.


Full time: 22 weeks – two days per week 9am to 3:30pm
Part time: 34 weeks – one evening 5:30 to 8:30pm and one full Saturday per week 9am to 3:30pm. 

Duration does not include two week hopsital placement. Course completion may be extended due to timing of hospital placement. Students are encouraged to provide all placement documentation well in advance of course completion so that we can organise your placement as soon as all coursework is completed.

Please note: Phillips Institute does not deliver this course as online or distance – we deliver this course as class-based training only.

Students will have up to one year to complete all course requirements. Some applicants may be eligible for recognition of prior learning where relevant prior skills, knowledge and experience can be demonstrated.


This Phillips Institute course is structured to meet the requirements of general work functions and supports multi-skilling requirements for many roles in hospital work. This increases your employability prospects and provides a base for you to build your future health career.

Pathways from this qualification include various health services roles including enrolled nursing and other areas of healthcare, such as the Certificate IV in Operating Theatre Technical Support*. Pathways include higher education, for example university studies for registered nursing, biomedical science. Alternatively, you may wish to progress to further studies in aged care, disability services or community services.  Check out the Australian Government’s information about careers as Hospital Orderlies or Patient Services Assistants.

*Phillips Institute do not currently offer the specialist elective streams in operating theatre support or assisting in nursing work in acute care. However, employers may start you as a generalist PSA then you can apply to undertake the additional specialist units at a later date once you have some work experience in the sector.

^ Please note, the job title and type of work for which you may be employed with this qualification will depend on the employing hospital or health care organisation.

Courses start every month – call us now on 1300 558 837 for further information and to reserve your place on the next course.  Find out if you are eligible for government funding, even if you are currently employed!

Ready to get started?

Get ready for your future health services career – Call us on 1300 558 837 or just click on the Apply Now button when you’re ready to apply.

Phillips Institute NRT logoCourse Units


Interpret and apply medical terminology appropriately


Organise personal work priorities and development


Communicate and work in health or community services


Work with diverse people


Recognise healthy body systems


Apply basic principles and practices of infection prevention and control


Participate in workplace health and safety


Assist with movement


Prepare and maintain beds


Respond effectively to behaviours of concern


Transport individuals


Work legally and ethically


Reflect on and improve own professional practice


Follow basic food safety practices


Perform general cleaning tasks in a clinical setting


Conduct manual tasks safely

*elective units may be subject to change