Health Services Assistants complete a Certificate III training course to become a PSA.

Tuition Fee Free for Funding Eligible applicants!
Avoid the rush … places in new courses Epping, Carnegie and Werribee!  Apply Now!

Enrol in a PSA training course today.  One of our most popular courses, the HLT33115 Certificate III in Health Services Assistance is your entry into the health services sector with great work opportunities available all over Australia.  

Successful completion will enable you to work as a PSA (Patient Services Assistant) in health services assistance roles, in hospitals, or in a range of job roles providing assistance to health professional staff with a high level of client care. The HLT33115 Certificate III in Health Services Assistance qualification involves roles where the worker may experience a high level of client contact, often with patients in a hospital environment, working under supervision^.

You will learn basic medical terminology and gain knowledge of healthy body systems, infection control, bed making, clinical cleaning practices and food safety procedures, as well as how to contribute to effective working relationships in the health industry.

Included in our program:

  • guaranteed placement at leading Melbourne metropolitan hospitals and healthcare organisations
  • placement shirt, and all resources supplied

Entry Requirements

While there are no specific entry requirements, to gain maximum benefit you will need to be able to speak, read and write fluently in English, and to be able to use basic numeracy skills.  It is important when working in the health sector to be able to read and interpret a range of information and these skills are therefore essential for successful completion of course requirements. Basic computer and internet skills are beneficial but not essential.

All applicants must provide a copy of a current, clear National Police Check before commencing the clinical placement.  You must also make an application for a no-cost volunteer Working With Children Check. It will not be possible to start your clinical placement until these checks are received.

In addition, most hospitals will require you to meet immunisation requirements prior to starting your placement. Further information about these requirements will be provided prior to placement.


Classes are delivered over approximately 22 weeks for full time intakes for Two Days 9am to 3:30pm or 32-34 weeks for part time intakes One evening and one full-day Saturday per week 9am to 3:30pm. 

You will have up to one year to complete all course requirements. Some applicants may be eligible for recognition where relevant prior skills, knowledge and experience can be demonstrated.


This Phillips Institute course is structured to meet the requirements of general work functions and supports multi-skilling requirements for many roles in hospital work. This increases your employability prospects and provides a base for you to build your future health career. Job titles may include: patient services attendant (PSA), wards person, orderly, porter, environmental services assistant (ESA), food services assistant (FSA).

Phillips Institute also offer a dual qualification pathway with the CHC33015 Certificate III in Individual Support or other health-care qualification, which increases your employment opportunities.  Talk to us about this option when you apply.

Pathways from this qualification include various health services roles including enrolled nursing and other areas of health, such as the Certificate IV in Operating Theatre Technical Support; including pathways into higher education, for example university studies for registered nursing. Alternatively, you may wish to progress to further studies in aged care, disability services or community services.

Phillips Institute do not currently offer the specialist elective streams in operating theatre support or assisting in nursing work in acute care. However, many employers will start you as a generalist PSA then you can apply to undertake the additional specialist units at a later date once you have some work experience in the sector.

^ Please note, the job title and type of work for which you may be employed with this qualification will depend on the employing hospital or health care organisation.

Courses start every four to six weeks – call us now on 1300 558 837 for further information and to reserve your place on the next course.  Find out if you are eligible for government funding, even if you are currently employed!  We are Tuition Fee Free for eligible applicants in 2019.

Ready to get started?

Get ready for your future health services career – Call us on 1300 558 837 or just click on the Apply Now button when you’re ready to apply.

Phillips Institute NRT logoNext Intake:

Full time: New intake starts every 4 to 6 weeks
Part time: New intake starts every 6 to 8 weeks

Check our upcoming programs by clicking Apply Now 

What students say

“We are on the Casual Bank at the hospital where we did the placement with Phillips Institute and we’ve been working ever since.  It is also nice to see a lot of other Phillips students working there as well.  The course was really helpful in what we are doing.  The people we are working with are very helpful… it is really good to be back in the workforce and we like to thank Phillips for all the help and support provided to us with our learning. Thanking you sincerely”.
Blaise and Belinda, 2016

“I’m now working where I did my placement and also at another private hospital as a casual.  Starting my Theatre Tech course in a couple of days as well.  The course at Phillips was great and yes, it helped me get work. Best regards”.
Sam, 2015

“I have gained a permanent job at a major hospital. Of course your training course helped me a lot and thanks for that”.
Feti, 2016

“I think enrolling at Phillips Institute is the right thing to do.  After finishing my training, I was able to find a job right after the placement.  At the moment I’m on the casual bank at two hospitals.  I’m happy and enjoying my job and looking forward to get a permanent/full time shift soon.  I’m getting 3-4 shifts a week which is not bad, so yeah, I’m happy!  Thank you to all of you from Phillips Institute!  You guys are right when you said most of the students who finished the course gets the job, so well done!  Thank you, I’m proud to say I did my qualification at Phillips Institute!!  Best regards to everyone”.
Jeniffer, 2016

“As I told my trainer Jerome, my placement went on perfectly and after completion I applied for a job where you placed me and I gained the opportunity to work there as a casual PSA/HSA – I cannot complain, happy about this!  I hope in the future I can become a permanent and when this happens, I will be sure to inform you about it.  Thanking the Institute for all their support provided.”
Ed, 2015

“Everything going well, and as I gained my certificate I have got a job at a private hospital part-time and also I am working with an agency at different hospitals, and really I am happy and I miss all Phillips Institute instructors/teachers.  Thanks for helping me, and finally really, I am very happy if you have a nursing course, I will keep going.  Please say hi to all the staff!”
Shelli, 2016

“I have never felt happier in a job before, every day I learn more and am so very grateful for the opportunities that have come as a result of you sharing your wealth of knowledge with me. I feel as though I’ve been given a fresh start in life, and am determined to make the most of it”.
Ray, 2014

Phillips Institute NRT logoUnits studied in the course

CHCCOM005 Communicate and work in health or community services
CHCDIV001 Work with diverse people
HLTAAP001 Recognise healthy body systems
HLTINF001 Comply with infection control policies and procedures
HLTWHS001 Participate in workplace health and safety
BSBMED301 Interpret and apply medical terminology appropriately
BSBWOR301 Organise personal work priorities and development
CHCLEG001 Work legally and ethically*
CHCCCS009 Facilitate responsible behaviour*
HLTFSE001 Follow basic food safety practices*
CHCCCS010 Maintain a high standard of service*
CHCCCS012 Prepare and maintain beds*
HLTHSS003 Perform general cleaning tasks in a clinical setting*
CHCPRP003 Reflect on and improve own professional practice*
CHCCCS026 Transport individuals*

*elective units may be subject to change