Make a difference

One in five Australians experience some form of mental illness each year.  Many people seek professional support to assist with their self-directed recovery.  With a rewarding career as a qualified mental health support worker, you can be part of the solution!

  • Do you want to make a difference in the lives of people with mental health issues?
  • Are you passionate about the importance of mental health wellbeing?
  • Are you ready to learn how to provide self-directed recovery-oriented support for people affected by mental illness or psychiatric disability?
  • Are you a Mental Health Support Worker who would like a nationally recognised formal qualification?

If you answered yes, then this Nationally Recognised Training course, the Phillips Institute CHC43315 Certificate IV in Mental Health, may be perfect for you!

About this course

Good mental health is related to mental and psychological well-being. The demand for skilled Mental Health Workers is high and with the sector facing a shortage of qualified workers, employment prospects will continue to grow and provide new opportunities.  This course equips you with the skills and knowledge to meet the requirements for working in this satisfying and challenging area.

With satisfactory completion of this course, graduates  may find work in clinical settings or home-based outreach or community services such as supported employment, residential facilities, support groups, corrective, youth services and recreational services.  You will be qualified to work in a wide range of mental health roles. 

Occupational titles may include, for example:

  • Community rehabilitation and support worker
  • Mental health rehabilitation support worker
  • Community support worker
  • Mental health support worker
  • Mental health outreach worker
  • Mental Health Worker
  • Psychosocial Rehabilitation Worker
  • Mental Health Promoter
  • Outreach Worker

What this course covers

This course comprises 15 units consisting of 11 core units and 4 elective units, covering skills and knowledge that includes:

  • ensuring the health and safety of yourself, your colleagues and people in your care
  • introduction to common mental health conditions and psychiatric disabilities
  • how to provide self-directed recovery-oriented support, and much more


You can choose from either blended online or class-based delivery.  Both models enable you to practise relevant skills and knowledge throughout the course and in a real workplace environment.

Class-based delivery includes activities, discussions, verbal presentations and group work, as well as simulations using role-plays and problem solving activities.  Theory is delivered using online modules which you complete in your own time.  The duration of class-based delivery is approximately 40 weeks.

Online delivery includes all theory delivered online with the addition of four evenings of skills training sessions delivered before students start placement.  The skills training sessions cover simulations and case-studies which reflect typical situations designed to prepare you for the workplace.

We will support you to locate an appropriate mental health services provider (in Melbourne) to complete your 120 hours placement, or you may source your own placement subject to trainer approval.  

Work Placements

Placements can be completed at a wide range of community mental health services to suit your availability and career interests.  You will be required to complete a minimum of 120 placement hours which is approximately 15 eight hour shifts or 20 six hour shifts, for example, depending on your placement provider. 

If you are already working in the mental health sector, you can choose to complete your placement at your existing workplace.  If not appropriate, or if you would prefer to broaden your experience, we will assist you to select and secure an alternative placement.

Your trainer/assessor will aim to visit you at least twice during placement, in the Melbourne metropolitan area and subject to restrictions, which must be completed within six months of the conclusion of your classes. 

Learning Resources

You will receive learning resources prior to or at your first session and further resources will be supplied to you as required.  We will supply online modules per unit, which includes all learning and assessment materials.  Further resources may include handouts or video links to enhance your learning.  These comprehensive resources will support your learning throughout your course and become an excellent point of reference for your future career. 

Assessment Methods

Assessment tasks are practical and oriented to the work or placement context for relevance and are completed for each unit.  They consist of a variety of tasks requiring the ability to research, analyse and present your responses in written form, such as short answer questions, reports and practical demonstrations.  Assessments may be required to be completed in class, in your own time, or as part of your work placement as required. 

Feedback on completion of tasks is given as you progress through the course. You will also be assessed while on site completing your placement of minimum 120 hours. Your placement supervisor will be asked to provide feedback reports on your progress and on your overall placement performance.

Entry Requirements

There are no specific entry requirements, however to gain maximum benefit from this training, you will need to be able to speak, read and write fluently in English. It is recommended that applicants have completed to at least a Year 11 secondary school level or a Certificate III level qualification. You will need to be comfortable using a computer and the Internet, with reliable online access.  All applicants will be required to undertake a pre- training review, including an evaluation of existing language, literacy and numeracy skills.  

We require students to be a minimum of 18 years of age for this course.

Special note regarding placement during this course and employment after completion of this course

There are requirements for working and learning in the mental health services sector that all applicants should be aware of prior to enrolment.

As you must complete a placement in an approved, regulated mental health services provider, you will be required to provide a current, clear Working With Children check, as well as a current, clear National Police Check.

When you are on placement, you will not be able to work with anyone who is under 21 years of age.

Please consider this information carefully prior to enrolment to ensure you will be eligible to fulfil these requirements, as Phillips Institute cannot be held responsible for the inability of a student to meet their practical placement assessment requirements which are a non-negotiable component of this program. For more information about these requirements, speak to one of our course advisors.

Pathway qualifications                          

On completion of this qualification, you can:

  • apply for work in the mental health services sector;
  • take your studies further with a Certificate IV or Diploma qualification with Phillips Institute or another provider;
  • apply to study a higher education course.

Units of competency

CHCDIV001    Work with diverse people

CHCDIV002    Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCLEG001   Work legally and ethically

CHCMHS002  Establish self-directed recovery relationships

CHCMHS003  Provide recovery oriented mental health services

CHCMHS004  Work collaboratively with the care network and other services**

CHCMHS005  Provide services to people with co-existing mental health and alcohol and other drugs issues

CHCMHS007  Work effectively in trauma informed care

CHCMHS008  Promote and facilitate self advocacy

CHCMHS011  Assess and promote social, emotional and physical wellbeing

HLTWHS001  Participate in workplace health and safety

CHCCCS003   Increase the safety of individuals at risk of suicide*

CHCPRP003   Reflect on and improve own professional practice*

CHCMHS001   Work with people with mental health issues*

CHCCCS014   Provide brief interventions*

Ready to get started?

Get ready for your future career– Call us on 1300 558 837 or just click Apply Now when you’re ready to apply.


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