Phillips Institute maintains a range of policies and procedures in line with our operation as an Australian Registered Training Organisation.   Specific policies and procedures relating to your study with us can be found by accessing our Student Handbook from the quick links section at the foot of this website, or you may call or email us if you would like assistance in locating a policy in relation to your enquiry, enrolment or application.

Privacy Policy

In the interests of providing quality training and assessment services, Phillips Institute complies with relevant legislation regarding the protection of personal information provided to us in the course of our business.  Please read our Privacy Policy if you would like to know more.

Complaints and Appeals Policy and Procedure

In the event that you wish to make a complaint about the training and/or assessment or any aspect of the services provided to you by us, or if you wish to appeal an assessment decision, please consult our Complaints and Appeals Policy and Procedure.  A complaints and/or appeals form is provided in the list of forms below.

Online Enrolment Delivery

This policy relates to the delivery of online resources:  Delivery Policy

Online Service Standards

This policy relates to the standards for students undertaking online learning with Phillips Institute

Suitability for Online Study

If you’re new to studying online, or haven’t studied for a course online for some time, take a look at this brief checklist and gain insight into whether your current study style will suit online learning.

Dress Code

Because you are training for an industry role, a professional appearance is just as important as behaving in a professional manner while you are a student of Phillips Institute.  Information about our Dress Code can be found here.

General Forms

Forms or documents you may need during your study with Phillips Institute are here for you to download at your convenience:

Click here for our Student Handbook, which contains some of these forms as well as important policies and procedures which you should consult prior to submitting your paperwork.

If you can’t find the form you’re looking for here, let our office know and we’ll provide you with a copy.

Accident or Incident Form

Change of Details Form

Complaints and or Appeals Form

Refund Application Form