This policy provides information about your personal information, how we use it, how, when,
why and to whom we disclose it, and the reasonable precautions we take to ensure the privacy and
confidentiality of your personal information is protected.
Phillips Institute respects the personal information provided to us in the course of our normal
business operations. We also respect the personal nature of the communications that occur
between our clients and officers of our organisation. As such, Phillips Institute is bound by and
complies with the Australian Privacy Principles under the Privacy Amendment (Enhancing Privacy
Protection) Act 2012, which sets out principles concerning the privacy of individuals. These
principles include those relating to the collection, disclosure, use, access, complaints, and
updating of personal information.
Collection of personal information
As a Registered Training Organisation, Phillips Institute collects information from learners,
candidates, prospective learners and prospective candidates, employers, suppliers, and other
stakeholders, either electronically or in hard-copy format, that includes information which may
identify a person. This information is required in order to manage your enquiry, to facilitate your
enrolment in a training course, and for government reporting requirements. Phillips Institute at all
times respects the privacy and confidentiality of your personal information and takes all
reasonable precautions to protect your information from loss, misuse, unauthorised access or
disclosure, alteration or destruction.
Disclosure of personal information
Phillips Institute shall not disclose personal information to an external company or third party
organisation unless:
• The individual concerned is reasonably likely to have been aware, or made aware that
information of that kind is usually passed to that person or organisation; or
• The individual concerned has provided written consent to the disclosure; or
• Phillips Institute, on reasonable grounds, believes that the disclosure is necessary to lessen
or prevent a serious or imminent threat to the life or health of the individual concerned or of
another person; or
• The disclosure is required or authorised under law.
Personal information will not be sold or distributed to anyone, nor shall it be used for promotions
independent of Phillips Institute. Where there is no legitimate purpose in retaining personal
information, and/or when the record retention periods imposed by the state, territory and federal
government bodies have been exceeded, the personal information will be destroyed.
Use of personal information
The type of personal information we collect may include, for example – in the case of an
enrolment for an accredited course: name, address, telephone number/s, email address,
date of birth, languages spoken, photographs, results, educational qualifications, and so on. The
information we collect is required so that we may effectively conduct our normal business processes
as an educational organisation. We acknowledge that such information is provided by individuals
on a voluntary basis, in order that we may conduct business processes to fulfil requests for the provision
of Phillips Institute educational products and/or services. Such processes may include, for example,
communications regarding course enquiries, processing of enrolments and course applications,
applications for various funding programs, including those administered by Commonwealth and State or
Territory government departments. We may also be required as a condition of and under our standards of
registration, to provide personal information to government organisations for the purpose of research
and statistical analysis, such as that provided on a yearly basis to the National Centre for Vocational
Educational Research.
Visitors to our websites and our online sites should be aware that such visits will not require the
collection of information of a personal nature. However, when information is submitted
electronically, such as by email, by a contact form, in an e-learning discussion forum or similar
online interaction, or digital application form, then that information will be collected and used for the
purpose for which it was provided.
Online visitors to our sites should be aware that when external organisation sites are accessed by
clicking on links that our organisation embeds within its sites, those external sites are not subject
to the same privacy standards and procedures as are contained within this policy.
Accessing your personal information
You have a right to access your personal information. If you would like to access your personal
information, you should contact us in writing using the contact details given on our website and at
the end of this policy document. Acceptable forms of identification should be provided to Phillips
institute, in addition to the written request, in order for the personal information to be released.
Complaints about breaches of privacy
If you at any time feel that there has been a breach of your privacy or that your personal information
has not been handled in an appropriate manner, please follow our complaints and appeals process
as detailed in our Student Handbook available for download from our website.
Updating your personal information
In cases where an individual requires personal information to be updated, such as that which may
be incorrect, inaccurate, incomplete, or out of date, a request may be made to update or amend the
information. Where information is found to be inaccurate, an amendment will be made. Where the
information is found not to be inaccurate, the request to update will be noted on the records
management system for future reference purposes.
Security of personal information
Phillips Institute will take all reasonable steps to ensure that any personal information collected is
safe from misuse, loss, unauthorised access, alteration, or disclosure, and that it is relevant to the
purpose for which it was collected, is up to date, accurate and complete. Information will be
securely destroyed or identifiers removed when it is no longer needed for either the primary or approved
secondary purpose or the required retention period has been reached or exceeded. All reasonable
steps will be taken to ensure that records containing personal information are securely stored.
Changes to this Privacy Policy
This Privacy Policy was last updated in November 2022. Phillips Institute reserves the right to
update and make amendments to this policy at any time, and while you may not be directly notified
of changes to the policy, the most up to date version of the policy will be published on our website
at all times.
Contacting us
Phillips Institute welcomes your comments regarding this Privacy Policy. Should you have any
questions or would like further information about this policy, or wish to update or access your
personal information held by Phillips Institute, please contact us as below.
Address your enquiry to:
Manager – Privacy and Compliance
Phillips Institute
Level 1, 1060 Dandenong Road
Carnegie Victoria 3163 Australia
Email: privacy@phillips.edu.au
Phone: 1300 558 837